Privacy Policy

Last updated: 16 October 2026

Saiban Associates ("we", "us", "our") is a real estate consultancy based in Lahore, Pakistan. This policy explains what information we collect from you, why we collect it, how we use it, and the choices available to you. It applies to our website at saiban.pk, to our pages and advertisements on Facebook and Instagram, and to the enquiry forms we run on those platforms.

Information we collect

We collect information you give us directly when you contact us or submit an enquiry. This usually includes:

• Your name
• Your phone number or WhatsApp number
• Your email address
• Your city or preferred location
• Details of the property or project you are interested in, including budget and requirements, where you choose to share them

We also receive this information when you submit a lead form shown in one of our advertisements on Facebook or Instagram. In that case the information is collected by Meta on the form you filled in, and is then passed to us so that our sales team can respond to your enquiry.

Our website may also collect basic technical information such as your browser type, device type and pages visited, through standard web analytics. This information is not used to identify you personally.

How we use your information

• To contact you about the enquiry you submitted
• To share property options, project details, pricing and availability relevant to your request
• To arrange site visits, meetings and calls
• To keep a record of our communication with you in our internal customer records
• To send you occasional updates about projects and offers, where you have asked us to
• To improve our services, our website and our advertising

Who we share it with

We do not sell your personal information. We share it only in these situations:

• With our own staff and authorised sales representatives who are handling your enquiry
• With service providers who operate the systems we use, such as our web hosting and our customer records software, and only to the extent needed to run those systems
• With developers or project owners, where this is necessary to process a booking or transaction you have asked us to proceed with
• Where we are required to do so by law, or by a lawful request from a government authority

How long we keep it

We keep enquiry records for as long as needed to serve you and to maintain our business records. If you ask us to delete your information, we will do so unless we are required to keep it for legal or accounting reasons.

Keeping your information safe

We take reasonable steps to protect the information we hold, including restricting access to our internal systems to authorised staff. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address any issue promptly if one arises.

Your choices

You may contact us at any time to:

• Ask what information we hold about you
• Ask us to correct information that is wrong or out of date
• Ask us to delete your information
• Ask us to stop sending you marketing messages

To stop receiving marketing messages you can also simply reply to any message and tell us, and we will remove you from that list.

Children

Our services are intended for adults. We do not knowingly collect information from anyone under the age of 18.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

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